taka21 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how taka21 collects, stores, and protects your information.
1. Introduction
taka21 is a safe and reliable online betting and casino platform for players in Bangladesh. We place the highest importance on our users' personal privacy and are firmly committed to protecting their personal information.
This privacy policy ("Policy") describes how taka21 collects, uses, processes, and safeguards your personal information when you use the website (taka21.lat). This policy applies to all services, products, and features of the website.
By using our platform, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
This policy may be updated from time to time. In the event of important changes, we will publish a notice on the website. The latest version will always be available on this page.
2. What Information We Collect
taka21 collects various types of information to provide its services and improve the user experience. These are described in detail below:
2.1 Registration and Account Information
When you create an account on taka21, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — must be at least 21 years old)
- Email address
- Mobile phone number
- Password (stored in encrypted form)
- Residential address
2.2 Financial Information
The following information is collected for deposit and withdrawal processing:
- Payment method (bKash, Nagad, Rocket)
- Mobile banking account number
- Transaction history
- Deposit and withdrawal amounts
2.3 Identity Verification Information (KYC)
To ensure a secure platform, we may request the following documents when needed:
- National Identity Card (NID)
- Passport or driving licence
- Proof of address document
2.4 Automatically Collected Information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Operating system
- Page visit time and duration
- Click and navigation data
- Cookies and session data
3. Use of Information
taka21 uses collected information only for the following legitimate purposes:
3.1 Service Delivery and Operations
- Completing the account registration and verification process
- Providing betting, gaming, and casino services
- Processing financial transactions (via bKash, Nagad, Rocket)
- Managing bonuses and promotions
- Managing the VIP programme and cashback
- Providing customer support
3.2 Security and Compliance
- Verifying user identity and preventing access by minors
- Detecting and preventing fraud, money laundering, and illegal activities
- Ensuring account security
- Enforcing responsible gaming limits
3.3 Platform Development
- Analysing and improving website performance
- Improving the user experience
- Developing new features and services
- Diagnosing and resolving technical issues
3.4 Communication
- Sending important account updates
- Sending transaction-related notifications
- Responding to customer service queries
- Informing you about relevant promotions if you have given your consent
6. Data Security Measures
taka21 uses industry-standard technology and processes to protect your personal information. Our security measures are regularly reviewed and updated.
6.1 Technical Security
- SSL Encryption: All data transmissions are protected by SSL (Secure Socket Layer) encryption.
- Encrypted Storage: Passwords and sensitive information are stored using advanced encryption algorithms.
- Firewall and DDoS Protection: Our servers are protected by robust firewalls and intrusion-prevention systems.
- Two-Factor Authentication (2FA): Two-factor authentication is available to protect your account.
6.2 Organisational Security
- Only authorised staff members can access personal information.
- All staff are trained on privacy and data protection.
- Regular security audits are conducted.
- A rapid response plan is in place for any security breach.
While we make every effort to protect your information, it is not possible to guarantee complete security on the internet. Use a strong password for your account and do not share it with anyone.
7. Data Retention Period
taka21 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
7.1 Account Information
Account information is retained for as long as your account is active. Even after an account is closed, some information may be retained for a specific period to meet legal obligations.
7.2 Financial Transaction Information
Due to financial regulatory obligations, transaction records may be retained for an extended period. This retention is mandatory and beyond our control.
7.3 Closed Account Information
If you request that your account be closed, we will delete or anonymise your personal information within a reasonable time — unless retention is required due to legal obligations.
8. Your Rights
As a user of taka21, you have the following rights over your own personal information:
8.1 Right to Access Information
You can request to view the information we hold about you at any time. We will provide this information within a reasonable timeframe.
8.2 Right to Correct Information
If any information we hold about you is incorrect or incomplete, you can contact our support team to have it corrected.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations involved, it may not be possible to delete some information.
8.4 Right to Object to Data Processing
For marketing communications, you may withdraw your consent at any time and request that promotional communications be stopped.
8.5 How to Exercise Your Rights
To exercise any of the above rights, contact us through our 24/7 live chat support or by email at [email protected]. We will process your request as quickly as possible.
9. Protection of Minor Users
taka21 is an exclusively adult platform. Users must be at least 21 years of age to use this service.
For 21+ only. Only they may open an account and use the taka21 platform.
We never knowingly collect personal information from anyone under 21 years of age. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please contact us immediately.
10. Policy Changes
taka21 may update this privacy policy from time to time. The policy may change due to service improvements, legal requirements, or security reasons.
10.1 Notice of Changes
For any significant changes, we will notify you in the following ways:
- A notice will be published on the website.
- A notification may be sent to your registered email address.
- The date of the update will be displayed at the top of the page.
10.2 Use After Changes
If you continue to use our platform after a policy change, you will be considered to have agreed to the updated policy. If you do not agree with the changes, please stop using the platform and contact us.
The latest effective version will always be available on this page. Older versions are kept in our records and may be provided upon request.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to assist you.
Support & Contact
We will process any privacy-related requests or complaints on a priority basis.
You can also find answers to common privacy questions on our FAQ page. You may also read our Responsible Gaming policy.